Collection of personal information
Use of personal information
Personal information may be used for secondary purposes such as the provision of promotional and marketing material. You can contact us at any time if you do not wish to receive such materials or information.
We do not actively seek to collect sensitive information (for example health information or information about any criminal record), unless it is necessary for business purposes. If we do have to collect sensitive information, we will only collect, use and disclose it in accordance with privacy laws
Accessing and correcting personal information
If you require access to, or wish to update your personal information, please contact us.
If you believe that the personal information we hold is inaccurate, incomplete, or out-of-date, you should contact us to correct this information.
We will endeavour to promptly update any personal information that is inaccurate, incomplete, or out-of-date. If we do not agree that the personal information is inaccurate, incomplete, or out-of-date, we will notify you in writing of our reasons to refuse any corrections. We will also notify you of what you can do if you are not satisfied with our response.
Protection of personal information
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, interference, modification, or disclosure.
We have physical, electronic, and procedural safeguards to protect your information which is held by us. For example, your personal information is stored in secured electronic databases requiring logins and passwords for access. Access to information stored electronically is restricted to staff whose job purpose requires access. We also require all staff to maintain the confidentiality of customer information.
We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer required.
Eligible data breach
Our service providers are required to notify us of any unauthorised access, disclosure, or loss of personal information.
In such a circumstance, VivoPower performs an assessment to determine if there has been an ‘eligible data breach’ whereby the access or disclosure of the personal information is likely to result in serious harm to the individuals to whom the information relates. If VivoPower determines there has been an ‘eligible data breach’ then the individuals affected will be notified as soon as practicable of the details of the breach and the recommended steps to take in response to it.
We will endeavour to answer any questions, correct any error on our part or resolve any complaint you may have about our information handling practices.